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So you think you need
a Canon printhead?
Yes, you probably do, but there are
other possible problems that can cause poor print, no black, no
color, no print at all or unusual noises. After ink tanks, the
most likely culprit is the printhead and we
will happily sell you a brand new one for your printer. In
almost all cases, installaing a new printhead along with new ink tanks will fix these
problems.
First, we suggest that you replace your ink tanks with new
genuine Canon ink tanks and run the deep cleaning procedure for
your printer. Please refer to your users guide for instructions
on doing this.
We strongly advise you to use only new Canon genuine ink
cartridges. We have had a great deal of experience with 'other'
manufacturers’ products or re-filled ink tanks causing excessive
wear and damage to printheads. You may save a little money by
purchasing these products in the short run, but if you have to
purchase a printhead that has worn out or clogged up before its’
time, then you do not make out in the long run.
The printheads posted here do
not come with ink tanks. If you install a problematic ink tank
into a new printhead then the problem will remain after the new
printhead is installed and it might even damage the new
printhead. We recommend following Canon procedures for ink tank
replacement and cleaning before investing in a new printhead.
These printheads are brand new, original equipment manufacturer
(OEM), made by Canon and sold as package-sealed products. Once
the packaging has been opened, we will not accept them back or
exchange them or warrant them or refund money for absolutely any
reason. We have NEVER had a bad printhead out of the box. We
have had a very few customers that have purchased a printhead to
solve their problem only to discover that the problem is with
some other component (like the purge assembly or carriage). This
is not ordinary, but it does happen.
Canon recommends, for this very reason, that your printer be
serviced by a Canon Authorized Service Center like us. We have a
$37.50 minimum bench charge for diagnostic service which
includes minor adjustment or minor cleaning. If you truly need a printhead it will be provided at the posted prices with no
additional labor charge. If the problem is of a nature that
would require additional parts and / or additional labor we
would provide an estimate for the repair beyond the minimum
charge before we proceed. If you wish to send us the printer for
this diagnostic procedure, please include the diagnostic payment
of $37.50 (plus 6.75% tax if in Ohio) along with the printer. We do
not, under any circumstances, provide estimates for repair without
having the printer here at our shop.
If you decide to take the plunge and purchase a printhead for
your printer to install yourself and this does not solve your
problem, then this is what we will offer to do: Send us the
printer, along with the ink tanks and both the old and new printheads and we will waive the fee to perform our diagnostic
procedure. We will examine the printer and determine the cause
of the problem and provide an estimate for repair. Again, we do
not provide estimates for repair without having the printer here
at our shop. Should you decide not to repair the printer we will
either dispose of it properly for you or send it back to you (a
shipping charge will apply).
Either way, the newly purchased printhead is not refundable. This
diagnostic service is the only recourse we offer
should a replacement printhead not solve your problem. If this
is a risk you can not assume then please reconsider your
purchase.
Printers sent to us for service should have the ink tanks
removed and packaged in a zip lock baggy and sent with the
printer. The printer should be shipped in its original box and
packaging material or should be packaged adequately for the
rough handling that will take place during transit. We will not
be responsible for damage caused by mishandling or inadequate
packaging.
Our shipping address is:
Personal Systems Plus, Inc.
30430 Euclid Avenue
Wickliffe, OH 44092
Please include your name, complete mailing address, phone
number, email address, diagnostic fee where applicable, a
description of your original problem and print samples if you
have them. We do not need the power cable or the data cable.
Thank you.
Personal Systems Plus, Inc.
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